Passing forward a note from Mayor O’Brien regarding the recent storm and related damages

Dear Friends,

I hope people are weathering the storm. Today, many people have been calling to find out what is happening with efforts to restore power, so I wanted to share a quick update. We had a storm briefing this afternoon with members of the press, utility officials, elected leaders and with our emergency management team. As of 1:00 PM about a quarter of the city did not have power, but we are expecting a large number of homes to have it restored latter today. National Grid is working to re-start a number of power substations after checking to make sure that doing so will be safe and they are working to bring many of the areas of the city near these stations back on line. Unfortunately, some homes that have polls and wires in backyards that are damaged might not have power restored for several more days. I know this is difficult for many people. Please be assured that our City Manager, City
Council and State Elected officials are working to make sure we have the needed resources to get power restored as soon as possible.

For power issues that are non-lifethreatening, please call National Grid 1-800-462-9852. Emergency calls should be called into 911. Calls for City response (snow clearing, downed trees and limbs without wires, etc.) should go to the Customer Service at (508) 929-1300. At this number you can also get information on shelters and warming centers that have been set up. The city has opened a Red Cross Shelter at Forest Grove School, 495 Grove Street. Citizens seeking shelter services should get there on their own. They should bring medications, blankets and pillows. Citizens that need shelter services, but have special circumstances, should contact the Worcester Police Non-Emergency number at 508-799-8606.

I want to thank our Police, Fire, DPW, EMS and Inspectional Service teams that are working around the clock to keep our community safe. I also want to thank the utility crews from National Grid, Verizon and Charter who have been working diligently in tough conditions to restore service for our community. Finally, we want to remind people that Halloween has been re-scheduled for Thursday night. Please be careful and take time to check in on elderly and disabled neighbors who might need assistance. Thank you.

This message was sent to from:
Mayor Joe O’Brien


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